
Send the information that you collected to Support by using Enhanced Customer Data Repository (ECuRep).Press Alt+ SysRq (PrintScreen) and then press B.If you are using PuTTY and followed the configuration steps listed above, you can find the information already saved in the C:\putty.log file. Copy the information from steps 1 - 3 into a text file.This will output a list of current tasks and their related information. Press Alt+ SysRq (PrintScreen) and then press T.This will output the current memory information. Press Alt+ SysRq (PrintScreen) and then press M.

For example, TeraTerm uses "sendbreak" in the menu.
TERA TERM 4.6 DOWNLOAD SOFTWARE
Note: The initial key combination might differ depending on the software that you are using to connect to the sensor. This will output the registers and current flags.
TERA TERM 4.6 DOWNLOAD SERIAL
Note that if the sensor is rebooted, you will need to follow the steps that are listed above again to reestablish the serial console connection. Leave the system in this state, with the computer connected and PuTTY (or similar software) running with an active connection to the sensor.

While the system is running normally, prepare a serial console trace logging session. Use the following instructions to obtain further information from a system that is experiencing reoccurring "system hang" issues.
